FAQ
Yes
Can I say hi and thanks?
Can I suggest a possible animal for you to make for a future art piece?
Can I blog about your artwork? - Please and thank you
Do you do art commissions for business?
No
Can I use your artwork as my logo?
Can I purchase a source file to print from?
Can I buy the ownership rights to your animal artwork?
Can I have your source file to use in my art?
Can you do a free commission for my pet?
Can I solicit you for my web or marketing service?
Maybe
Will you be making more canine artwork?
Will you be making more bird artwork?
Will you be making more mammal artwork?
Can you do a paid commission for my pet?
Blogging
If you enjoy our work, please feel to talk about it and use our images for your article. If you need additional information and imagery for your article, please scroll down to the questions section.
Yes, Josh Brill does commissions. Feel free to contact him through our contact form with your request. To give an accurate quote, give as much information about the project as you can. Please note our art print prices are not similar to his commission prices. They are in line with advertising agency art commission prices.
Commissions
Damages
If the mail has damaged your prints, we apologize for any inconvenience and would like to replace them. Please photograph the damaged areas and send them in your shipping confirmation email, along with the edition numbers of each print. If you have deleted your confirmation email, contact us here. Please note: If you have damaged your prints opening your shipping package, we can not replace your prints.
Editions
Art prints are Giclée (digitally) printed on a Canon Pro 4000 printer using 10 Canon PFI archival inks on Epson Ultra Smooth archival fine art paper. Editions are printed upon order.
Framing
Lumadessa art prints do not include frames. Most of our prints can fit in standardized stock frames that can be found in stores like Target, Ikea, and CB2. For uncommon-sized prints, find a frame larger than your print and have a custom matte made.
Printing
All prints purchased through Lumadessa are printed on demand. An order can take up to 2-7 business days to print. Times vary due to the amount of order traffic we receive at a time. Once an order is printed, then it's packaged and shipped out to the customer.
Purchasing
Our store uses Stripe to process credit cards, which accepts Visa, Mastercard, American Express, JCB, Discover, and Diners Club. International customer's orders are converted to their currency.
Returns
Since each print is made specially (print-on-demand) for the customer, We do not accept returned prints. Other non-print products may be returned in 15 days from receiving.
Security
1. lumadessa.com is a Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is safe and secure.
2. All credit card transactions are made through our payment gateway, Stripe. lumadessa.com only has access to your credit card for refunds, nothing more.
3. lumadessa.com does not sell customers' personal information, it is only used for communication purposes about your order and where your order is being shipping to.
Shipping
USPS Priority Mail (2-3 days) Flat Rate Shipping & Handling $9.00 USD. Add shipping time to the 2-7 business days printing time. Orders are shipped out of Portland, Maine.
USPS First Class International Mail (6-10 days) Flat Rate Shipping & Handling: Canada & Mexico $15.00 USD, all other countries $25.00 USD. Add shipping time to the 2-7 business days printing time. Orders are shipped out of Portland, Maine.
Social
Questions
If your questions were not answered here, please feel free to send an email. Email questions covered by the FAQ will not be replied to.